FAQs (Frequently Asked Questions)

May I cancel my order?

An order may be cancelled if the invoice has not yet been created.

If you already received and invoice, then the transaction has been completed, and a 15% restocking fee will apply to all cancelled orders.

Qualifying returns will be accepted within 30 days of delivery under our return policy conditions.

Why do the selectors not have my vehicle?

If you cannot find your vehicle in our lists, please contact us. We will help you by either letting you know of a similar vehicle type you may use to continue shopping, or we will refer to the manufacturer information to assist you.

Do you have everything listed on your website in stock?

Tireplanet.ca offers a wide variety of products, therefore it is not possible to stock everything in our facilities. This is why we work with multiple suppliers around Canada to ensure that you can find what you are looking for.

Please keep in mind that our suppliers’ stock may change often during peak periods, and some items may be out of stock (even though they appear available on our website) and require a special order which may take longer and incur additional fees. We do our best to update our website as quickly as possible, however, sometimes you may experience delays.

Is shipping free? If not, how much is it?

Shipping fees depend on the location of the recipient, as well as, the size and weight of the order. Costs may be estimated by adding items to the shopping cart, entering the recipient postal code, and pressing the ‘calculate’ button. Shipping charges are calculated instantly and are accepted by the customer upon checkout.

Can my order be shipped to a different address than the billing address?

Yes, upon checkout please indicate the address you would like the products to be delivered to. A signature will be required upon delivery of all orders.

What to do if my order is late?

We try to use the fastest and most reliable shipping companies to deliver our products, however sometimes orders may take longer than expected. If this occurs please contact the shipping company with the tracking information provided in your email.

Where is my tracking number?

Tracking information will be emailed once we ship your products out to you, this may take 24 to 72 hours from the time we confirmed the availability of your order.

Why was my credit card charged before the order was shipped?

Before shipping out any products tireplanet.ca needs to ensure that the funds are available on your credit card, therefore we obtain a preapproval of the amount of your purchase. Once the order is processed, you card is actually charged, at which point you receive and invoice from us.

In rare instances in could happen that after we preapproved your credit card we find out that some of the items you ordered are not in stock, at which point we contact you. If you wish to cancel your order we just void the preapproval, if not, we update the purchase to the items available and charge you for those items only.

Will the tires I chose fit my vehicle?

We assure you, that provided with the right information, our products will fit your vehicle. For tires, our fitment guarantee policy entails that they will be within the overall approved diameter, speed rating, and load rating. Please keep in mind that the approved speed rating is lower for winter tires. For wheels this means that they will attach and not have any affect on suspension, OEM brakes or any other body components. Wheels that will need different bolts, nuts, or rings, are still considered to be 100% fit.

The tire is defective, what do I do?

Since not all manufacturers offer a warranty on their products, it depends if your product is covered. If you think the tire is defective, please read the following:

  • Please provide pictures, a detailed description of the defect, rotation proof, installation date and distance driven for us to send to the manufacturer.
  • Once we have all the information and are able to build a case, we have a 95% chance of resolving the issue without involving the manufacturer.
  • If after our solutions the tire is still defective, we will take it back to our facility shipping prepaid.
  • Once we receive the product we send it to the manufacturer, at which point the manufacturer either; accepts the product and we refund you your money, or the manufacturer declares the tire not factory defective, but rather damaged, then we unfortunately cannot issue you your refund.

May I return tires?

Please Note, tireplanet.ca will only accept returns that are initiated within the 30 day period of delivery.

Tireplanet.ca cancelation policy entails that a customer may cancel an order at no charge before an invoice was created. If the transaction was completed, and the invoice created, a 15% restocking fee will be applied to the whole order.

All merchandise must be unused, without damage, and in new condition, meaning that tires have not been driven and wheels have not been installed on a vehicle or had tires mounted on them (excluding tire and wheel packages).

What if the wheels I bought do not fit my vehicle?

We assure you, that provided with the right information, our products will fit your vehicle. For tires, our fitment guarantee policy entails that they will be within the overall approved diameter, speed rating, and load rating. Please keep in mind that the approved speed rating is lower for winter tires. For wheels this means that they will attach and not have any affect on suspension, OEM brakes or any other body components. Wheels that will need different bolts, nuts, or rings, are still considered to be 100% fit.

Also, as stated in our Return Policy, All merchandise must be unused, without damage, and in new condition, meaning that tires have not been driven and wheels have not been installed on a vehicle or had tires mounted on them.

Therefore, ensure the wheels fit your vehicle before mounting them on.

If any further questions arise, contact our customer service.

Is there a warranty on the wheels quality or finish?

Since all our products are under a limited manufacturer warranty only, every case will be different as every manufacturer has different policies.

Once you receive the wheels, we strongly suggest that you verify their quality.

If at any point you believe the products you purchased are defective:

  • Please provide pictures, a detailed description of the defect, rotation proof, installation date and distance driven for us to send to the manufacturer.
  • Once we have all the information and are able to build a case, we have a 95% chance of resolving the issue without involving the manufacturer.
  • If after our solutions the tire is still defective, we will take it back to our facility shipping prepaid.
  • Once we receive the product we send it to the manufacturer, at which point the manufacturer either; accepts the product and we refund you your money, or the manufacturer declares the tire not factory defective, but rather damaged, then we unfortunately cannot issue you your refund.

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